Identify the problem.
Hypothesize what is causing or maintaining the conditions around the problem.
Select methods for assessment.
Collect data.
Review and analyze the data.
Use the data to form a hypothesized solution for an intervention, or revise your initial hypotheses.
“When the power poles in the computer labs were put in, the maintenance department failed to connect the power.”
“Wait,” you asked in surprise, “Are you saying that all these power poles do not have power in them? Are you just daisy chaining the power from one outlet?”
“Yes,” replied the media specialist. “That is exactly what we have had to do. As you can guess, we can’t put as many computers in this room as we would like. And I’m worried about overloading power. Isn’t this unsafe or something? I’ve told my principal, but she doesn’t have the money to get it done and it should have been done when they built the school several years ago.”
Identity Automation (a.k.a. account management)
Access additional resources online via this OneNote Notebook.
High School campus labs lack electrical connections needed to “complete” the labs. Inadequately wired rooms have consequences on performance of equipment and reliability.
High school campus labs will continue to face electrical issues caused by poles that were never wired for electrical. Furthermore, new equipment will sit unused in the labs.
Potential summary of costs are as follows (estimated since quotes are not yet available):
Electrical in Labs: $1,000 (estimate)
All labs will be at 100% utilization and have functional network and electrical connections.
This is scheduled for the next budget year.
Network Operations Center #1 with alternate power source (Status: 95%)
Put data backup plan in place (Status: 100%)
Multi-Year Equipment Replacement & Support Services (Status: 100%)
Anti-Virus Replacement (Status: 100%)
Identity Automation (Status: 100%)
VOIP Program (Status: 10%)
Data Warehouse and Web Data Portal (Status: 100%)
Addition of Network Services Technician (Status: 100%)
Ask stakeholders to verify that they have received "deliverables."
Get video/photos of success and place on website.
Create shared space that captures all of the process.
Project Reflection (sample document)
Blog: Solving Wicked Problems
Gantt Chart Template: https://goo.gl/yoaAMW
Trevor Fox's Blog: https://goo.gl/OxJDGc
Table of contents below:
00:00 - Introduction
00:40 - Labeling
02:57 - Dropdown for status
04:00 - Creating the bar chart
09:16 - Changing colors of tasks
13:39 - Burndown bar
14:54 - Overall project timeline
19:26 - Adding and deleting tasks
20:55 - Conclusion
Get copy of Infographic: Google Slides